Flexible operational and project support for growing businesses
With me on your team, you can:
Free up time
to work on other areas of your business
Save £££s on overheads
No hidden fees, only pay for tasks you need done
Have a sounding board
for new ideas and processes
Delegate tasks
that don’t interest you or always get pushed to the bottom of the pile
My name is Layla and I'm a UK-based, SVA-approved, Virtual Assistant
I provide flexible administrative and project support for medium and large businesses, acting as an extra team member you can call on whenever it’s needed.
Unlike hiring a full-time employee, working with me means no lengthy onboarding, payroll commitments, or holiday cover - just reliable support when you need it most.
If you need embedded operational support, I slot seamlessly into your workflows so your team can stay focused on core business priorities.
Approved by the Society of Virtual Assistants and insured through Policy Bee, I offer professional, dependable support that adapts to your organisation’s needs.
I work best with:
Growing SMEs
Consultancies and agencies
Founders juggling multiple priorities
Teams needing reliable operational support
Businesses that need flexibility without hiring full-time staff
My clients often need help with:
Project coordination
Workflow management
Client communication
Marketing support
Reporting and documentation
Systems administration
AI-assisted workflow support
About me
Common Challenges
I Help Businesses Solve
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I stepped in as flexible operational support, helping clients regain visibility and control over ongoing tasks, communications and workflows. This included organising project information, tracking actions, coordinating deadlines and becoming a reliable point of continuity within the business.
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I provided embedded remote support without the costs and commitment of recruitment, onboarding, holiday pay or office space. Clients were able to access experienced support on a flexible retainer or ad-hoc basis depending on workload and business needs.
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I helped streamline communication by managing inboxes, organising priorities, responding to enquiries, coordinating follow-ups and ensuring important messages and actions did not get missed.
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I quickly learned and worked across platforms including OpenAsset, Kit (formerly ConvertKit) , Squarespace, Leadpages, Todoist, Canva, Deadline Funnel, Google Workspace and CRM systems. I helped clients keep systems organised, connected and functioning smoothly without needing constant technical oversight.
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Clients often brought me into projects where there was no existing structure or handover process. I independently researched solutions, learned unfamiliar software, improved workflows and implemented systems with minimal supervision, reducing pressure on already busy teams.
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I introduced more efficient workflows, reusable templates, automation tools and AI-assisted processes to reduce repetitive work and free up more time for higher-value business activities.
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Several clients have described me as an integral extension of their business rather than an external freelancer (see the testimonials below!) I prioritise consistency, communication and long-term working relationships so clients can trust that projects and day-to-day operations remain supported even during busy periods.
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I provided flexible project and operational support during periods of growth, helping businesses maintain structure, improve coordination and reduce bottlenecks without immediately needing to expand their internal team.
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Dr Johanna Spiers, Post-Graduate Proof-Reader
Layla has been a VA for my business, the Post-Graduate Proof-Reader, for two years and I can safely say that the company would fall over without her. Layla is hard working, efficient and unfailingly polite to our clients. She frequently comes to me with ideas about how we can improve the business and is organised and a delight to work with. I cannot recommend her highly enough.
Post-Graduate Proof-Reader -
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Cole Jefferies, ColePowered Games
Layla is a fantastic complement to any team, she's diligent, hard-working, friendly and responsive. We've benefited greatly from all of Layla's hard work on our project and I would recommend her for anyone looking for help with their workload.
ColePowered Games -
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Dr Ruth Riley - The University of Surrey
Layla was the administrator for our research team throughout our work on the NIHR Impact of NHS staff suicide study. She handled all of the team's admin from processing expenses to scheduling meetings and virtual events. She was a really great help to us and we were lucky to have her on board!
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Katie Blake, The Skin Whisperer
Layla was dropped in at the deep end, but she handled everything we asked of her efficiently and calmly. She supported us with our website, setting up an online course, and building a full sales funnel using software that was completely new to us — and initially new to her as well. What impressed us most was her willingness to research, learn quickly, and then implement solutions that actually worked. She became confident using platforms such as Canva and Skool, developed her creative and marketing skills rapidly, and still delivered excellent results under pressured deadlines. We’re very pleased we found her. Layla has genuinely got us out of more than one difficult situation.
How does this work?
I’ll arrange a discovery with you over Zoom to get to know you, your business, your values and whether you require additional support in any other areas.
Once we’ve worked out what kind of support you need, and you’re happy to go ahead, I will send you a booking agreement outlining the work we’ve agreed on. I will also send you a copy of my terms of service and a data protection form if required for you to read, sign and return.
And then?
I will arrange a handover period or training session with you. Once I have a good understanding of what you need, I’ll take over your task list or project and provide regular progress updates and feedback.
Let’s Work Together
