Flexible project & operational support for busy teams and creative businesses
With me on your team, you can:
Free up time
to work on other areas of your business
Save £££s on overheads
No hidden fees, only pay for tasks you need done
Have a sounding board
for new ideas and processes
Delegate tasks
that don’t interest you or always get pushed to the bottom of the pile
Hi, I’m Layla, a Bristol-based Virtual Assistant providing flexible operational and project support
I help busy teams, growing businesses and creative people keep the work behind the work moving.
Whether that means coordinating a project, keeping on top of communications, organising documents and workflows, supporting a marketing campaign or simply making sure the ever-growing to-do list actually gets done, I can slot into your team and provide reliable support where it’s needed.
I work particularly well with businesses where there are lots of moving parts including creative teams, agencies and people juggling multiple projects at once. I’m also currently studying for an MA in Writing for Script & Screen, and I’m especially interested in working with businesses and individuals across film, TV, games and the wider creative industries.
But you don't have to work in the creative industries to work with me. My clients come from a range of sectors, and what they tend to have in common is that they need someone dependable who can get to know their business, use initiative and make their working lives a little easier.
Working with me gives you the consistency of an extra team member without the commitment of hiring a full-time employee. I can get to grips with your existing systems and ways of working quickly, and my support can adapt as your workload and priorities change.
I’m approved by the Society of Virtual Assistants and fully insured through PolicyBee.
About me
I work particularly well with:
Creative professionals and production teams
Film, TV, games and other creative businesses
Growing SMEs
Agencies and consultancies
Founders and teams juggling multiple projects
Businesses that need an extra pair of hands without hiring another employee
Things I can take off your plate include:
Project & production coordination
Workflow and task management
Client and team communications
Marketing and content support
Research, reporting and documentation
Systems and general administration
AI-assisted workflows and processes
Common challenges I hear from clients
-
I stepped in as flexible operational support, helping clients regain visibility and control over ongoing tasks, communications and workflows. This included organising project information, tracking actions, coordinating deadlines and becoming a reliable point of continuity within the business.
-
I provided embedded remote support without the costs and commitment of recruitment, onboarding, holiday pay or office space. Clients were able to access experienced support on a flexible retainer or ad-hoc basis depending on workload and business needs.
-
I helped streamline communication by managing inboxes, organising priorities, responding to enquiries, coordinating follow-ups and ensuring important messages and actions did not get missed.
-
I quickly learned and worked across platforms including OpenAsset, Kit (formerly ConvertKit) , Squarespace, Leadpages, Todoist, Canva, Deadline Funnel, Google Workspace and CRM systems. I helped clients keep systems organised, connected and functioning smoothly without needing constant technical oversight.
-
Clients often brought me into projects where there was no existing structure or handover process. I independently researched solutions, learned unfamiliar software, improved workflows and implemented systems with minimal supervision, reducing pressure on already busy teams.
-
I introduced more efficient workflows, reusable templates, automation tools and AI-assisted processes to reduce repetitive work and free up more time for higher-value business activities.
-
Several clients have described me as an integral extension of their business rather than an external freelancer (see the testimonials below!) I prioritise consistency, communication and long-term working relationships so clients can trust that projects and day-to-day operations remain supported even during busy periods.
-
I provided flexible project and operational support during periods of growth, helping businesses maintain structure, improve coordination and reduce bottlenecks without immediately needing to expand their internal team.
-
![]()
Cole Jefferies, ColePowered Games
Layla is a fantastic complement to any team, she's diligent, hard-working, friendly and responsive. We've benefited greatly from all of Layla's hard work on our project and I would recommend her for anyone looking for help with their workload.
ColePowered Games -
![]()
Katie Blake, The Skin Whisperer
Layla was dropped in at the deep end, but she handled everything we asked of her efficiently and calmly. She supported us with our website, setting up an online course, and building a full sales funnel using software that was completely new to us — and initially new to her as well. What impressed us most was her willingness to research, learn quickly, and then implement solutions that actually worked. She became confident using platforms such as Canva and Skool, developed her creative and marketing skills rapidly, and still delivered excellent results under pressured deadlines. We’re very pleased we found her. Layla has genuinely got us out of more than one difficult situation.
-
![]()
Dr Johanna Spiers, Post-Graduate Proof-Reader
Layla has been a VA for my business, the Post-Graduate Proof-Reader, for two years and I can safely say that the company would fall over without her. Layla is hard working, efficient and unfailingly polite to our clients. She frequently comes to me with ideas about how we can improve the business and is organised and a delight to work with. I cannot recommend her highly enough.
Post-Graduate Proof-Reader -
![]()
Dr Ruth Riley - The University of Surrey
Layla was the administrator for our research team throughout our work on the NIHR Impact of NHS staff suicide study. She handled all of the team's admin from processing expenses to scheduling meetings and virtual events. She was a really great help to us and we were lucky to have her on board!
How does this work?
I’ll arrange a chat with you over Zoom to get to know you, your business, your values and whether you require additional support in any other areas.
Once we’ve worked out what kind of support you need, and you’re happy to go ahead, I will send you a booking agreement outlining the work we’ve agreed on. I will also send you a copy of my terms of service and a data protection form if required for you to read, sign and return.
Once that’s all sorted, I’ll arrange a handover period or training session with you. Once I have a good understanding of what you need, I’ll take over your task list or project and provide regular progress updates and feedback.
Let’s Work Together
