Virtual support for small and medium businesses

When you own a small business, you are a one-person army doing everything to keep the business
going: sales advisor, administrator, marketing manager, copywriter… it’s a lot!

 With a Virtual Assistant by your side, you can:

Free up time
to work on other areas of your business

Save £££s on overheads
No hidden fees, only pay for tasks you need done

Have a sounding board
for new ideas and processes

Delegate tasks
that don’t interest you or always get pushed to the bottom of the pile

My name is Layla and I'm a SVA-approved, UK-based, Virtual Assistant

I support small and medium-sized business owners with day-to-day administrative tasks as well as bigger projects like marketing campaigns, customer service, and website management.

My role is to help you communicate effectively and efficiently with your clients and customers. If you need help with customer service, crafting professional emails, developing compelling social media post, or managing invoices and expenses, I'm here to make sure your message is delivered with clarity and impact.

Together, we can streamline your administrative tasks and free up your time to focus on other core aspects of your business. I am approved by the Society of Virtual Assistants which means I comply with their rigorous standards for UK-based VAs.

About me

What can a Virtual Assistant do?

  • Email management: Sorting, replying to and organising emails

    Calendar management: Scheduling appointments, meetings and managing calendars

    Data entry: Inputting and organising information in spreadsheets or databases

    File organisation: Managing digital files and folders

  • Responding to inquiries: Answering customer questions via email, chat, or social media.

    Processing orders and refunds: Assisting with order management and troubleshooting issues.

    Client follow-ups: Engaging with clients or customers after meetings, events, or purchases.

  • Content creation: Designing graphics, writing posts and curating content for social media platforms like Instagram, Facebook and LinkedIn.

    Scheduling posts: Using social media tools like Hootsuite or Later to manage and schedule content.

    Engagement: Responding to comments, DMs and building rapport with followers.

  • Email marketing: Managing campaigns, newsletters, or setting up email automations.

    Lead generation: Researching potential clients or customers and updating CRM systems.

    Creating marketing materials: Assisting with PowerPoints, flyers, and other promotional content.

  • Blog post writing or editing: Assisting with content writing, proofreading, or editing.

    Website updates: Making updates to WordPress or other CMS platforms.

  • Market research: Gathering data on competitors, trends, or potential customers.

    Product research: Finding suppliers or comparing products and services.

    Travel planning: Researching flights, accommodations, and activities.

  • Invoicing: Creating and sending invoices to clients or customers.

    Expense tracking: Recording and organizing expenses for accounting.

  • Travel arrangements: Booking flights, hotels, and transportation.

    Event planning: Helping organize events, both personal and business-related.

    Shopping: Online ordering, comparing prices, and gift purchasing

  • “Layla has been a VA for my business, PGPR, for two years and I can safely say that the company would fall over without her. Layla is hard working, efficient and unfailingly polite to our clients. She frequently comes to me with ideas about how we can improve the business and is organised and a delight to work with. I cannot recommend her highly enough.”

    Dr Johanna Spiers, The Post-Graduate Proof-Reader

  • "Layla is a fantastic complement to any team, she's diligent, hard-working, friendly and responsive. We've benefited greatly from all of Layla's hard work on our project and I would recommend her for anyone looking for help with their workload."

    Cole Jefferies, ColePowered Games Ltd

  • Layla was the administrator for our research team throughout our work on the NIHR Impact of NHS staff suicide study. She handled all of the team's admin from processing expenses to scheduling meetings and virtual events. She was a really great help to us and we were lucky to have her on board!

    Dr Ruth Riley BSc (Hons), MSc, PhD, PGCert, FHEA

How does this work?

I will arrange a video or telephone call to get to know you and your business, your values, and any areas you feel you need help with.

Once we’ve worked out what kind of support you need and for how long, I can send you an agreement and terms of service documents outlining your personalised service.

After a brief handover period or a quick training session, I’ll take over your task list and provide regular updates and feedback.

Get in touch

Use the ‘Contact me’ button to discover how tailored virtual support can assist you in achieving your goals.

Your journey to more efficient operations starts here!