Virtual support for small and medium businesses
When you own a small business, you are a one-person army doing everything to keep the business
going: sales advisor, administrator, marketing manager, copywriter… it’s a lot!
With a Virtual Assistant by your side, you can:
Free up time
to work on other areas of your business
Save £££s on overheads
No hidden fees, only pay for tasks you need done
Have a sounding board
for new ideas and processes
Delegate tasks
that don’t interest you or always get pushed to the bottom of the pile
My name is Layla and I'm a UK-based,
SVA-approved, Virtual Assistant
I support small and medium-sized business owners with day-to-day administrative tasks as well as bigger projects like marketing campaigns, customer service, and website management.
My role is to help you. If you need help with customer service, crafting professional emails, developing compelling social media post, or managing invoices and expenses, I'm here to make sure your message is delivered with clarity and impact.
Together, we can streamline your administrative tasks and free up your time to focus on other core aspects of your business.
I am approved by the Society of Virtual Assistants which means I comply with their rigorous standards for UK-based VAs.
About me
Tasks you might need help with
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Email management: Sorting, replying to and organising emails
Calendar management: Scheduling appointments, meetings and managing calendars
Data entry: Inputting and organising information in spreadsheets or databases
File organisation: Managing digital files and folders
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Email drafting: Creating polished replies or first drafts for client inboxes
Blog/article outlines: Generating structure for long-form content
Social media captions: Brainstorming post ideas and variations
Proofreading & tone adaptation: Checking grammar and adjusting tone to match brand voice.
SEO-friendly content suggestions: Keyword-rich page titles, meta descriptions, and alt text idea
Content drafts: Writing friendly, jargon-free posts to promote services or case studies
Client templates: Generating proposal or onboarding templates that you can customise
Brand-aligned prompts: Creating Canva copy, quote tiles, or promotional text in the right tone
Polite decline or follow-up drafts: For tricky emails you don’t want to overthink
FAQs: Turning repetitive client questions into ready-to-send responses or website content
Idea Generation & Brainstorming: Course/module planning, content calendars and themes based on your seasonal needs
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Blog post writing or editing: Assisting with content writing, proofreading, or editing.
Website updates: Making updates to WordPress or other CMS platforms.
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Responding to inquiries: Answering customer questions via email, chat, or social media.
Processing orders and refunds: Assisting with order management and troubleshooting issues.
Client follow-ups: Engaging with clients or customers after meetings, events, or purchases. -
Invoicing: Creating and sending invoices to clients or customers.
Expense tracking: Recording and organizing expenses for accounting.
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Email marketing: Managing campaigns, newsletters, or setting up email automations.
Lead generation: Researching potential clients or customers and updating CRM systems.
Creating marketing materials: Assisting with PowerPoints, flyers, and other promotional content.
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Travel arrangements: Booking flights, hotels, and transportation.
Event planning: Helping organize events, both personal and business-related.
Shopping: Online ordering, comparing prices, and gift purchasing
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Market research: Gathering data on competitors, trends, or potential customers.
Product research: Finding suppliers or comparing products and services.
Travel planning: Researching flights, accommodations, and activities.
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Content creation: Designing graphics, writing posts and curating content for social media platforms like Instagram, Facebook and LinkedIn.
Scheduling posts: Using social media tools like Hootsuite or Later to manage and schedule content.
Engagement: Responding to comments, DMs and building rapport with followers.
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“Layla has been a VA for my business, PGPR, for two years and I can safely say that the company would fall over without her. Layla is hard working, efficient and unfailingly polite to our clients. She frequently comes to me with ideas about how we can improve the business and is organised and a delight to work with. I cannot recommend her highly enough.”
Dr Johanna Spiers, The Post-Graduate Proof-Reader
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"Layla is a fantastic complement to any team, she's diligent, hard-working, friendly and responsive. We've benefited greatly from all of Layla's hard work on our project and I would recommend her for anyone looking for help with their workload."
Cole Jefferies, ColePowered Games Ltd
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Layla was the administrator for our research team throughout our work on the NIHR Impact of NHS staff suicide study. She handled all of the team's admin from processing expenses to scheduling meetings and virtual events. She was a really great help to us and we were lucky to have her on board!
Dr Ruth Riley BSc (Hons), MSc, PhD, PGCert, FHEA
How does this work?
We arrange an informal chat over Zoom to get to know you and your business, your values, and any areas you feel you need help with.
Once we’ve worked out what kind of support you need, for how long, and you’re happy to work with me, I will send you a booking agreement outlining the work we’ve agreed on. I will also send you a copy of my terms of service and a data protection form (if required) for you to read through, sign and return.
And then?
We can arrange a handover period or training session to go through your tasks. Once I have a good understanding of what you need, I’ll take over your task list and provide regular updates and feedback.
Get in touch
Use the ‘Contact me’ button to discover how tailored virtual support can assist you in achieving your goals.
Your journey to more efficient operations starts here!